Novatti, a global leader in financial technology, prides itself on customer experience and progressive workplace culture. When a team member shared their plans to transition, Novatti’s leadership saw the need to support not just one employee, but to strengthen inclusion across the organisation.
With a diverse workforce spanning multiple regions and timezones, Novatti needed a structured, intersectional approach that engaged all staff while ensuring the transitioning team member wasn’t responsible for educating their peers.
Novatti’s goal: equip everyone with the tools to foster a safe, respectful, and affirming workplace.
Queer Town designed a tailored trans inclusion program that balanced education, policy reviews, and individual
support. Recognising that workplace transitions can be deeply personal and sometimes challenge existing beliefs and
processes, we provided Novatti with a roadmap for confident, informed action.
The program included:
- Confidential Consultation & Culture Assessment – Identifying potential knowledge gaps, workplace dynamics, and proactive strategies.
- Leadership & HR Training – Equipping decision-makers with best practices in trans-inclusive policies, communication, and discrimination prevention.
- Staff-Wide Inclusion Training – Ensuring employees across all regions gained a clear understanding of trans identities, workplace respect, and allyship.
- Pre- & Post-Training Surveys – Capturing shifts in awareness, concerns, and confidence levels among staff.
- 1:1 Support for the Transitioning Employee – Providing a safe and structured process that centred their needs without placing additional burden on them.
- Impact Reporting & Next Steps – Outlining a clear roadmap for ongoing LGBTIQA+ inclusion beyond the training.
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